Terms & Conditions

Thank you for visiting FREDALLARDOFFICE LIMITED’s (“FAO”, “we”, “us” or “our”) Hong Kong websites (on CCSHOP.com, eqiq.com, jessica.com.hk and episode.com.hk.) (“our sites” or “sites”). Access to and use of the Sites and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Sites, including the Privacy Policy (collectively, the “Terms of Service” or “TOS”). By using the Services, such as browsing or placing orders on the FAO Sites, you are agreeing to all of the Terms of Service. We will collect, use, store and disclose any personal data provided by you in accordance with the Privacy Policy. Please read these terms carefully before accessing or using our website, and before placing any orders on ccshop.com. If you do not agree to the terms and conditions of this agreement, please discontinue access and use of the site. We reserve the right to update, change or replace any part of these Terms of Service and Conditions.

 

REGISTRATION

You will need to register an account to use some of the Services available to you on the Site. In registering an account and in your use of the Site, you agree to (where necessary) provide information about yourself that is true, accurate, current, and complete in all respects. Please refer to our Privacy Policy for more information on how we use your personal data.

If you are under 18 years old you must purchase with the consent of a parent or guardian. They must approve the sale and also be made aware of our Privacy Policy before you can register to use the site or any of our services and related sites. We reserve the right to only accept orders from those over the age of 18. You may not use our products for any illegal or unauthorised purpose, nor may you, in the use of the service, violate any laws in your jurisdiction (including, but not limited to, copyright laws).You must not transmit any malicious software/malware, including any code of a destructive nature.

You must notify CCSHOP.COM customer care team via hkg.cs@eqiq.com immediately if you believe your account or privacy has been breached, any security risk or unauthorised usage of your account, payment details or information. Please refer to our Privacy Policy for information regarding the collection, usage and storage of your data and personal information.

 

ELIGIBILITY TO PURCHASE

All purchases via our site must be submitted using correct and current personal information provided. Each individual must provide their full and correct name, phone number, address, email address and any other relevant information required to action your order deemed necessary by CCSHOP.COM.

You must provide valid and correct payment details at the time of placing an order and failure to do so will result in an unsuccessful order transaction and any legal implications caused by using false or stolen information. CCSHOP.COM is available only to those individuals who meet these terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to CCSHOP.COM, whose applications are acceptable and have been authorised for CCSHOP.COM to process, charge or make changes on their credit/debit card to the amount of the total purchase price or the total price of all products/goods they wish to purchase including any taxes, delivery or other international fees relevant to delivery of such products/goods. By ordering and engaging with CCSHOP.COM as a member or guest customer you expressly authorise us to perform credit checks and where CCSHOP.COM feels it necessary, to transmit or to obtain information (including any updated information) about you to or from other third parties to authenticate your identity and validate your present and past credit/debit cards provided.

 

PRICE

Prices are subject to change without prior notice.

While we endeavor to provide you with the most accurate and up-to-date information, occasionally ordered items may not be available as listed.

In the case that part of your order is unavailable or out of stock, the item(s) will be cancelled from the order with notification.

CCSHOP.COM ensures that all our product descriptions and prices are up-to-date and as accurate as possible. However, in few cases, pricing errors may occur with our listings. Should we discover a pricing error while processing your order and payment, we will immediately rectify the problem before cancelling and refunding you for your order. We will also make sure to inform you about the error with your order as soon as possible.

If your credit/debit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with the applicable exchange rate on the day your card issuer processes the transaction.

Taxes and duties applicable to your order depend on the shipping country of your order. Please note the CCSHOP.COM does not cover any additional duties, customs or taxes applied to orders. These additional costs are not calculated in the product costing, or shipping cost for any order and are at the receivers expense. We apologise for any inconvenience. Please contact us at hkg.cs@eqiq.com if you have any questions.

 

PRODUCT DESCRIPTION & COLOUR

CCSHOP.COM makes every effort to display and inform you as accurately as possible on our product colours, sizes, cut, fit, make and general product descriptions. Our customer service team can assist with any questions regarding further information on our products. In terms of colour display for our products; computer monitors, tablets and mobile devices’ resolution may vary and we cannot guarantee that your monitor’s display of any colour will be completely accurate. In relevance to varying sizes, cuts and shapes displayed via the images on the site and featured on our models we cannot guarantee they will fit you exactly the same, as each individual body is different and treat each individual piece differently. Please contact our customer service team at hkg.cs@eqiq.com if you have any questions regarding sizing or fit.

 

PROMOTIONAL CODES

Where a promotional code is required for an offer or discounted price, the code should be entered during the checkout process.

Customers should take care when entering codes, checking that the offer/credit has been applied. Should you find that the code is unapplicable or invalid, please refer to the specific conditions for the code as the promotion may have already expired. Should you have difficulty in applying store credit to your order, please contact us via email at cs@eqiq.com.

 

LIMITATION TO LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of our site and the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the site and its’ service is at your sole risk. In no case shall FREDALLARDOFFICE LIMITED, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

CONTACT INFORMATION

If you have any questions, concerns or notices of violations to these terms and conditions, please contact the customer servicer team of CCSHOP.COM by sending an email to cs@eqiq.com

Questions about the Terms of Service should be sent to us at cs@eqiq.com.